Commerce (advanced)
Order review automation
Post-purchase review asks.
3 min readreviews, automation, commerceUpdated 2026-05-25 · v2
Open in your workspace
Goes to /commerce/reviews-settings
Why use this
Open Order review automation when you want post-purchase review asks to fire automatically and lift your rating velocity.
Benefits:
- Ask for reviews automatically after each purchase
- Time the ask to when customers are most likely to reply
- Increase rating velocity, which drives local rank
- Stop the manual "did you review us yet" follow-up
What this is
Order review automation is the post-purchase review-request engine for commerce orders. Mirrors the post-visit pipeline.
Who can access it
Owner, admin, member, viewer, agency, founder.
What it does
- Trigger N days after order paid.
- Email or SMS.
- Pull customer details from the order.
How to use it
- Open /commerce/reviews-settings.
- Set delay and channel.
- Pick a template.
- Save.
Rules and limits
- Needs a verified sending identity.