Request a refund

Why use this

You file a refund request on a recent order in minutes, without writing an essay.

Benefits:

• Notifies the business owner directly
• Logs your reason so nothing gets lost
• Tracks the request inside the portal

Who this is for: Customer. Time to complete: ~3 minutes. You''ll need: Your order email or the order URL.

Outcome

The tenant owner is notified of your refund request and responds via email.

Steps

1. Open the order email or /portal/[tenantSlug].
2. Find the order.
3. Click Request refund.
4. Add a reason.
5. Send.

Variations

• Reply directly to the order receipt if the portal does not show a refund button.

What can go wrong

• No refund button: contact the business owner via their listed email.

Related

• workflow-customer-see-orders, help-public-portal.